Your Privacy at Card Lobby Mountisa

Card Lobby Mountisa is committed to protecting the privacy of all visitors, poker players, and restaurant patrons. This policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

The policy applies to all personal information collected through our website, in-person at our venue, or via any other interaction with Card Lobby Mountisa. We are an offline poker venue and restaurant located at 52 Mort Street, Braddon ACT 2612, Australia. By using our website or visiting our venue, you consent to the practices described in this policy.

Personal Information You Provide

We collect personal information that you voluntarily provide when you interact with our venue or website. This may include your name, email address, phone number, and any other details you choose to share when making a booking, subscribing to updates, or contacting us.

• When you book a poker table or private event, we may collect your name, contact details, and event preferences.
• When you contact us via email or phone, we collect the information you provide in your inquiry.
• When you subscribe to our newsletter or updates, we collect your email address.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, such as your IP address, browser type, device information, and pages visited. This information is used to improve our website and understand how visitors interact with our content.

We use cookies and similar technologies to collect this information, as described in the Cookies section below. We do not collect sensitive information such as financial details or government identifiers. As an offline poker venue, we do not process payments or financial transactions through our website.

Information from Third Parties

We may receive personal information about you from third parties, such as social media platforms if you interact with our pages, or from booking platforms if you make a reservation through a partner service. We only receive information that is necessary for the purpose of providing our services. We treat third-party information with the same privacy protections as information you provide directly.

Purposes of Processing

We use your personal information for the following purposes:

• To respond to your inquiries and provide customer support.
• To process bookings for poker tables, private events, or restaurant reservations.
• To send you updates, newsletters, or promotional materials if you have opted in.
• To improve our website, services, and venue experience.
• To comply with legal obligations and protect our rights.
• To ensure the safety and security of our venue and patrons.

Legal Basis for Processing

We process personal information based on your consent, the necessity to perform a contract (such as a booking), our legitimate interests in operating our venue, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time by contacting us. We do not sell or rent your personal information to third parties.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and improve your browsing experience. We use cookies to analyze website traffic, remember your preferences, and provide a better user experience. You can control cookies through your browser settings, but disabling them may affect website functionality.

Types of Cookies We Use

We use the following categories of cookies:

• Essential cookies: necessary for the website to function properly.
• Analytics cookies: help us understand how visitors use the site (e.g., Google Analytics).
• Preference cookies: remember your choices, such as language or region.
• Marketing cookies: used to deliver relevant advertisements (if any).

Managing Cookies

You can manage or delete cookies through your browser settings. For more information, visit your browser's help page. You may also opt out of certain analytics cookies by using browser extensions or privacy tools. Our website does not use cookies to collect sensitive personal information.

Service Providers

We may share personal information with trusted third-party service providers who assist us in operating our website, managing bookings, or sending communications. These providers are contractually obligated to protect your information and use it only for the services they provide to us. Examples include website hosting, email delivery, and analytics services. We do not sell your personal information to any third party.

Legal Disclosures

We may disclose personal information if required by law, such as in response to a court order or government request, or to protect the rights, property, or safety of Card Lobby Mountisa, our patrons, or others. We will only disclose information to the extent necessary to comply with legal obligations. We do not share information with third parties for their own marketing purposes.

International Transfers

Some of our service providers may be located outside Australia. When we transfer personal information overseas, we take reasonable steps to ensure it is protected in accordance with Australian privacy laws. We use contractual clauses or other safeguards to protect your information. You may request more information about these safeguards by contacting us.

Security Measures

We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption where appropriate, and access controls.

• Our website uses HTTPS to encrypt data transmitted between your browser and our server.
• Access to personal information is restricted to authorized personnel who need it to perform their duties.
• We regularly review our security practices to address new threats.

Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law. We will provide details of the breach and steps you can take to protect yourself. We maintain an incident response plan to address breaches promptly.

Retention Period

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.

• Booking records may be retained for a period required by tax or business regulations.
• Newsletter subscription data is retained until you unsubscribe.
• Website analytics data is typically retained for up to 26 months.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details in the Contact Us section. We will respond to your request within a reasonable timeframe, usually within 30 days.

Opt-Out and Deletion

You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us. You may also request deletion of your personal information, subject to legal obligations. We will honor deletion requests unless we are required to retain information by law. You may withdraw consent for processing where consent is the legal basis.

Complaints

If you believe we have breached your privacy rights, you may contact us to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). OAIC website: www.oaic.gov.au. We take all privacy complaints seriously and will investigate promptly.

Age Restriction

Our website and venue are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will delete it promptly. Poker is an adult activity, and our venue enforces age restrictions. Parents or guardians who believe their child has provided information should contact us.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically. Material changes may be communicated via email if you have subscribed to our updates. Continued use of our website after changes constitutes acceptance of the revised policy.

Privacy Contact

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us using the details below.